Delta’s merger will work. I’m stuck in the airport and the kiosk next to me (pictured

Delta’s merger will work. I’m stuck in the airport and the kiosk next to me (pictured) has signed up 250 new frequent flyers in 45 minutes. They do that thing like street performers in New Orleans where they build a little wall so you can’t see what’s going on inside, meanwhile the crowd builds. They are focusing on solidifying customer loyalty from inside. Smart move. They give you an umbrella and let you sign up with 20k miles. These are all things I would have ignored before my marketing class with Yiorgos. It’s really gratifying realizing I have learned something and retained it.

Also Delta boards the armed forces before first class. Everyone claps. People are happy. What a brilliant move.